ISO/IEC 20000-1: Information Technology — Service Management
The main purpose of the organization's information technology (IT) service provider is to provide quality service that supports the core business of the internal and external customers.
SI ISO/IEC 20000-1: Information technology — service management is the first international standard for IT services management from a business perspective. The standard is based on the knowledge and experience acquired by experts in the field and conforms to the approach of the ITIL. The standard's specifications are applicable for private and public IT service providers of every type and size, both in-house and external to an organization.
Establishing an SI ISO/IEC 20000-1 compatible quality management system will enable the organization to:
- Provide more efficient and effective IT systems from a business perspective
- Reduce risk exposure, based on optimal knowledge and experience
- Independently evaluate the quality of the services provided by the IT service providers
- Coordinate expectations and compliance with contractual requirements with both customers and subcontractors
- Identify and manage measurable processes and drive processes for constant improvement in service
- Guarantee to customers and stakeholders that the organization prioritizes its commitment to quality
Standards Institution of Israel auditors will help identify whether the organization's IT services system is compliant to the specifications and what are the points for improvement at different levels.
Road to certification
Certification follows the successful implementation an organization's in-house quality management system pursuant to the requirements of the standard. To start this process, it is recommended to purchase the standard at the Standards Institution of Israel Information Center, study the requirements, and participate in appropriate training. It is also possible to consult with the quality management experts and undergo an audit by Standards Institution of Israel to check for shortcomings.
The process ought to be seen as an opportunity for improvement via the organization team which will receive management commitment and involvement. At the end of the process, independent Standards Institution of Israel auditors will perform an audit that confirms that the organization's management system is compatible to the specifications of the standard.
The Standards Institution of Israel – the right choice for you!
- The Standards Institution of Israel has a longstanding reputation for quality and professionalism
- Our people are among the best experts in the quality assurance field, with experience and familiarity of customers' needs
- The Standards Institution of Israel is the country's largest certification body
- The Standards Institution of Israel has accreditation from the largest certification bodies in the world
- The Standards Institution of Israel offers a range of services under one roof: certification (individual and integrated), a range of laboratory tests, and a training center
- The Standards Institution of Israel is member of international standardization committees and has cooperation agreements with top certification bodies in the world.
- The Standards Institution of Israel is a member of IQNet Association - The International Certification Network, which incorporates certification bodies from all over the world. Standards Institution of Israel customers obtain exclusive IQNet certification for free and may also obtain mutual recognition from IQNet members as a marketing tool.
